Returns made simple.

Return window

VeyraMode offers customers the opportunity to request a return within 30 calendar days after receiving their order.

To begin a return, contact our customer support team at contact@veyramode.com before sending any item back.

Return eligibility

To help us process your return efficiently, returned products should generally meet the following conditions:

• The return request is made within the applicable return period.
• The product has not been unnecessarily used beyond what is reasonably required to inspect its nature, characteristics and fit.
• The item is returned with its original packaging, accessories and other included components where reasonably possible.
• The product has not been intentionally damaged or materially altered.
• You can provide your order number or other information allowing us to identify the purchase.

Your statutory consumer rights remain unaffected where applicable.

How to request a return

Please do not send a parcel to an address without first contacting VeyraMode.

Return shipping

For ordinary change-of-mind returns, the customer is generally responsible for return shipping costs where permitted by applicable law and where this has been properly disclosed.

We recommend using a trackable shipping method and keeping proof of shipment until your return has been completed.

If the item received is incorrect, damaged, defective or otherwise not in conformity with your order, please contact us before returning it so we can review the issue and provide appropriate instructions.

Refunds

Once a returned item has been received and reviewed, we will notify you regarding the status of your refund.

When a refund is approved, it will normally be issued to the original payment method. The time required for the funds to appear in your account can vary depending on your payment provider or financial institution.

Where statutory withdrawal rights apply, refunds will be handled within the time limits required by applicable consumer law. Where permitted, reimbursement may be withheld until the returned goods are received or until you provide evidence that they have been sent back.

Damaged, defective or incorrect orders

If you believe you received an incorrect, damaged or defective product, contact us as soon as reasonably possible at contact@veyramode.com.

Include your order number, a description of the issue and clear photographs where they help us understand the problem.

We will review the information and provide the appropriate resolution in accordance with your applicable consumer rights.

Exchanges

We do not currently operate a separate direct exchange process.

If you would like a different size, colour or product, contact our support team about returning the original eligible item and place a new order for your preferred product.

Order cancellations

If you would like to cancel an order, contact us as soon as possible.

If the order has already entered preparation or shipping, we may be unable to stop the shipment. Where applicable, you may instead use the relevant return or statutory withdrawal procedure after receiving it.

Sale and discounted items

A discounted price does not by itself remove any mandatory consumer rights available to you under applicable law.

If an item is covered by a statutory right of withdrawal or by mandatory rights relating to defective or non-conforming goods, those rights continue to apply regardless of the promotional price paid.

Questions about a return?

If you are unsure whether your order qualifies for a return or need help with an existing request, contact our customer care team.

Email: contact@veyramode.com

Please include your order number when contacting us about an existing purchase.